FAQ
General Questions
Can I place a wholesale or bulk order?
Yes, visit our contact page, select “Join as our dealer” and let us know which products you are interested in.
Can I store my products with you and ship them on demand?
Yes, our warehousing services can be combined with fulfillment options for ongoing supply needs.
Do you offer shipping?
Yes, we ship across Canada. Shipping costs vary depending on order size and destination.
Do you offer warehousing?
Yes, we offer warehousing options to help manage your inventory.
Do you provide packaging compliance guidance for food or retail products?
Yes, we can advise on food-safe materials, labeling requirements, and other compliance needs.
How can I get a sample of one of your products?
Visit our contact page, select “Customer Service” and mention the product you would like a sample of.
How can I match my customers with the right packaging solutions?
Our sales team will guide you through our product range, helping you choose materials, sizes, and features that best suit your needs. Contact us for a free consultation.
How do you place a custom packaging order?
Contact our sales team with your product of interest, specifications, artwork, and quantity. We will prepare a quote and timeline for you.
What is TNT Industrie doing about other aspects of environmental impact and recycling?
We are committed to offering eco-friendly materials and reusable packaging options. We work to reduce waste, promote sustainable sourcing, and encourage reuse over single-use products.
What types of payment do you offer?
We accept debit cards, credit cards, e-transfer, wire transfer, and cheques.
What types of products do you offer?
We offer a wide range of eco-friendly packaging solutions for packers, processors, supermarkets, restaurants, retail stores, food chains and distribution businesses.
Custom Products
Can I mix different sizes or designs in one order?
This depends on the product type and manufacturing process. Contact our sales team for details.
Can you help with design and artwork creation?
Yes, our creative team will assist you to ensure your artwork is optimized for printing and production.
Can you print in multiple colors or special finishes?
Absolutely. We offer a range of finishes, including metallic inks, matte/gloss lamination, UV coating, embossing, and more.
Do you keep my printing plates or molds for future orders?
Yes, we store your printing plates, molds, and artwork files for reorders to save you time and cost.
Do you offer custom branding and private labeling services?
Yes, we do! We offer comprehensive private labeling designed to help you quickly launch your own fully unique branded packaging line or sell stock products under your own brand.
Visit our contact page, select “Join as our dealer” and let us know your requirements.
Is it possible to order less than the minimum order quantity?
While we encourage customers to respect our minimum order quantities to effectively control setup costs and offer you better pricing, we are open to considering smaller orders as per request.
We aim to meet all unique demands and will review all requests for smaller orders.
What are the different printing techniques?
We offer several printing methods, including flexography, offset printing, and digital printing, screen printing, depending on your design and order requirements.
What are your lead times for custom packaging?
Standard lead time is approximately 60-75 days after artwork approval and deposit. Please note that unforeseen delays may occur during transportation, which could extend delivery times.
What if I need a product or a specific size that isn’t listed, can you do custom orders?
Yes, we can absolutely create custom products or sizes for you. Contact us with the specific details of what you’re looking for, and we’ll be happy to provide a custom quote.
What if I want a product or configuration that isn’t on the market?
We can work with our manufacturing partners to develop custom solutions tailored to your needs.
What is the minimum order for custom packaging?
Minimum quantities vary by product and its customization needs. Contact our sales team for exact details.
We are committed to fulfilling orders of all sizes to meet the diverse needs of our clients. Please get in touch with us to discuss your specific needs.
What is your payment policy for custom orders?
For custom orders, we require a 50% deposit upon order confirmation, with the remaining balance due within 30 days after receiving your order.
When can we expect production to begin?
Once your artwork is approved and the deposit is received, we will begin production.
Stock Products
Can I get a fee reduction if I pick up my order instead of having it delivered?
Yes, we offer a discount for pickup. The delivery fee is a separate charge that covers the cost of our delivery service.
Do you have in-stock packaging?
Yes, we carry packaging items that are available for immediate purchase.
Do you offer free delivery on stock products for local customers?
Yes, we offer free delivery on orders of any amount if your delivery address is located within 10 km of our warehouse.
Is there a minimum purchase amount for free delivery on stock products?
Yes, we offer free delivery on stock product orders of $250 or more. Orders under $250 can be picked up from our warehouse.
What is your payment policy for stock orders?
For first-time buyers, payment is due upon delivery. For subsequent orders, payment is due within 30 days of receiving your order.
What is your payment policy for stock orders?
For first-time buyers, payment is due upon delivery. For subsequent orders, payment is due within 30 days of receiving your order.